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DEVOLUCIONES Y REEMBOLSOS
Derecho de rescisión
Si eres un Consumidor, tienes el derecho de rescindir el contrato, sin indicar los motivos y sin ninguna penalización, dentro de los 14 días a partir a partir del momento en que tú o un tercero al que hayas encargado (i) recibió el producto o (ii) en el caso de compra de más de un producto entregados separadamente con un solo pedido, recibió el último producto.
Para ejercer el derecho de rescisión, debes informar a Triboo Digitale con domicilio social en Milán (Italia), Viale Sarca 336, Edificio Sedici, de tu decisión accediendo a la página “Mis devoluciones” de Mi Cuenta o, si no es un usuario registrado, accediendo a la página dedicada e ingresando el número del pedido y el correo electrónico con el cual efectuó la compra. Como alternativa, puedes enviar una declaración explícita de tu decisión de ejercer el derecho de rescisión a Triboo Digitale mediante el formulario de contacto o a la dirección de correo electrónica care@policelifestyle.com utilizando el formulario tipo de rescisión adjunto.
Posteriormente a la solicitud, recibirás un correo electrónico de confirmación para ejercer el derecho de rescisión, que contiene el formulario de devolución para incorporar en el paquete y las instrucciones para proceder a la devolución del producto. Recuérdate de incorporar el formulario de rescisión completado en el paquete junto con el producto y envíalo, no más allá de los 14 (catorce) días siguientes a la recepción del correo electrónico de confirmación a:
Triboo Digitale Srl, c/o Arvato - Via Lombardia, 21 - 24060 Telgate (BG) - ITALY
Si has recibido el producto, se te solicita que lo devuelvas a Triboo Digitale, sin demoras injustificadas y en cualquier caso, dentro de los 14 días a partir de la fecha en que has comunicado le intención de rescindir. El plazo se respeta si vuelves a enviar los bienes antes de la caducidad del periodo de 14 días. Los riesgos y los costes directos para la restitución de los bienes, como asimismo la prueba de esta, serán a tu cargo. Si ejerces el derecho de rescisión a través del sitio utilizando el servicio de restitución ofrecido por el mismo, antes de confirmar la solicitud de rescisión se te indicará el coste de transporte para la restitución de los bienes.
En caso de rescisión se te reembolsarán los pagos que hayas efectuado, incluidos los gastos de entrega (a excepción de los costes adicionales derivados de tu posible decisión de un tipo de entrega distinta del tipo más económico de entrega estándar ofrecido), sin el indebido retraso y en todo caso no más allá de los 14 días desde el momento en el que Triboo Digitale recibe tu decisión de rescindir. Dichos reembolsos se efectuarán utilizando el mismo medio de pago que has utilizado para la transacción inicial, salvo que solicites el reembolso a través de una modalidad de pago distinta; en tal caso, serán a tu cargo los posibles costes adicionales derivados de la modalidad de pago diversa que has elegido. El reembolso puede quedar retenido hasta la recepción de los bienes o hasta que hayas presentado una prueba de la devolución de los mismos, según qué condición se cumpla primero.
El usuario es responsable de la disminución del valor de los bienes resultante de una manipulación distinta de la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes. Por lo tanto, en el caso en que los bienes restituidos resulten dañados (por ejemplo, con signos de desgaste, abrasión, rayas, arañazos o deformaciones), no completos de todos los elementos y accesorios (materiales de embalaje, cajas, documentación y/o otros objetos contenidos en la caja original), no acompañados de las instrucciones/notas/manuales adjuntos, de las cajas y embalajes originales y del certificado de garantía, cuando exista, el Consumidor responderá por la disminución patrimonial del valor del bien y tendrá derecho al reembolso del importe equivalente al valor residual del Producto. Por eso, a tal fin, se le solicita al Consumidor no manipular el bien más allá de lo estrictamente necesario para establecer la naturaleza, las características y el funcionamiento del mismo y de recubrir la envoltura original de los Productos con otro embalaje protector que conserve su integridad y lo proteja durante el transporte, también de escrituras o etiquetas.
Devolución por defecto o no conformidad
En el caso de recibir un producto defectuoso y/o no conforme deberá denunciar los defectos y/o la no conformidad no más allá de los 2 (dos) meses de su detección, enviando al Servicio al Cliente a la dirección Viale Sarca 336, Edificio Sedici, 20126 Milán, Italia - Servicio de atención al Cliente mediante un correo electrónico a la dirección care@policelifestyle.com, el pertinente formulario debidamente completado indicando el defecto y/o la no conformidad detectada, como también la relativa documentación indicada en el mismo formulario de devolución (al menos 1 (una) fotografía del Producto, la confirmación del pedido transmitido por el Vendedor y/o la factura).
Después de haber recibido el formulario y la documentación pertinente, Triboo Digitale evaluará los defectos y las no conformidades denunciadas a través del servicio de asistencia del titular del Sitio y luego de haber efectuado los controles cualitativos para verificar la efectiva no conformidad del producto, decidirá si autorizar la devolución de los productos, proporcionando al Consumidor una confirmación, que contiene el formulario con el "Código de devolución" por correo electrónico a la dirección suministrada por este último durante el proceso de registro al Sitio o durante la transmisión del pedido. La autorización para devolver los Productos no constituirá de ninguna manera el reconocimiento de defectos o de no conformidad, cuya existencia deberá ser comprobada posteriormente a la devolución. Los productos que el Vendedor haya autorizado la devolución deberán ser entregados por el Consumidor, junto con la copia de la comunicación de autorización para la devolución en la que debe constar el "Código de devolución", dentro de los 30 (treinta) días de la denuncia de la no conformidad, a la siguiente dirección: Triboo Digitale srl, c/o Arvato - Via Lombardia, 21 - 24060 Telgate (BG) - ITALIA
En caso de no conformidad, el usuario tendrá derecho al restablecimiento de la conformidad del producto por parte de Triboo Digitale, mediante la reparación o sustitución o a soluciones alternativas en los casos expresamente previstos por el art. 130 del Decreto legislativo nro. 206/2005.
En el caso en que Triboo Digitale se hubiese comprometido a reembolsar el precio pagado, en lo posible este se efectuará mediante el mismo medio de pago por ti utilizado en el momento de la compra del Producto o mediante transferencia bancaria. Será obligación del usuario comunicar a Triboo Digitale, siempre mediante correo electrónico a la dirección care@policelifestyle.com, los datos bancarios para efectuar la transferencia a su favor y para que Triboo Digitale esté en condiciones de devolver el importe debido.
Triboo Digitale S.r.l. . with registered office in Viale Sarca 336, Edificio 10, 25124 Milan, VAT no. / Tax Code and Milan Business Register Enrolment No. IT02387250307 (hereinafter also “Triboo” and “nome partner ”) with registered office in [indirizzo partner] hereinafter also the Partner and, together with Triboo the “Data Controllers”), in their capacity as joint Data Controllers of the processing of the personal data of users, (hereinafter the “Users”) who browse and exploit the services available on the www.cinziarocca.com internet website (hereinafter the “Website” and the “Services”) hereby provide the Information Notice under art. 13 of Regulation (EU) 679/2016 of 27 April 2016 (hereinafter, “Regulation”, or also the Data Protection Law”).This Website and Services are reserved to individuals who are eighteen years of age and over. The Data Controllers do not collect personal data relating to persons under 18 years of age. At the request of the Users, the Data Controllers shall promptly erase all personal data involuntarily collected and related to persons under 18 years of age.
The Data Controllers are committed to ensuring the right to privacy and protection of personal data of its Users. For any further information related to this privacy notice, Users may contact the Data Controller at any time, using the following methods:
For Triboo:
- By sending a registered letter with advice of receipt to the registered office of the Data Controller (viale Sarca 336, Edificio 16, 20126 Milan);
- By sending an e-mail to the address triboospa@legalmail.it
- By sending a fax to no. 02/64741491
For the Partner:
- By sending a registered letter with advice of receipt to the registered office of the Data Controller: nome e indirizzo partner
- By sending a fax to the number numero partner
- By sending an email to the address below: email partner
Users can also contact:
- the Data Protection Officer (DPO) designated by Triboo, at the address provided below: lapo.curinigalletti@triboo.it
- the Data Protection Officer (DPO) designated by the Partner at the address provided below: nome responsabile partner, indirizzo, numero di telefono email
1. Purpose of the Processing
The personal data of Users shall be processed lawfully by Triboo pursuant to art. 6 of the Regulation for the following processing purpose:a) contractual obligations and provision of the Services, to allow browsing of the Website or to implement the Conditions of Use of the Website, which are duly accepted by the User during the Website registration process and/or during the use of the Services and to fulfil specific User requests. The User data collected by Triboo for the aforementioned purposes include: their name, surname, email address and any personal information of the User that may be voluntarily published. Unless the User grants Triboo specific and optional consent to the processing of his/her data for further purposes, the User's personal data shall be used by Triboo for the sole purpose of ascertaining the identity of the User (also by validation of the email address), hence avoiding possible scams or abusive conduct, and for contacting the User for service reasons only (e.g. sending notifications concerning the Services). Notwithstanding the provisions elsewhere in this privacy notice, under no circumstances shall Triboo allow access to the personal data of the Users by other Users and/or third parties.
b) administrative-accounting purposes, or to carry out activities of an organisational, administrative, financial and accounting nature, such as internal organisational activities and functional activities required to fulfil contractual and pre-contractual obligations;
c) legal obligations, i.e. to comply with obligations imposed by a law, authority, regulation or Community legislation;
The provision of personal data for the purposes of processing indicated above is optional but necessary, as failure to provide them will make it impossible for the User to browse the Website, register with the Website and use its Services.
The personal data that are necessary to pursue the processing purposes described in paragraph 1 herein are indicated with an asterisk on the Website registration form.
2. Other purposes of processing: marketing (sending of advertising material, direct sales and commercial communication)
With the free and optional consent of the User, some personal data of the User (i.e. name, surname, address, email, telephone number) may be processed by the Partner also for marketing purposes (sending advertising material, direct sales and commercial communication), i.e. so that the Partner can contact the User by email, telephone (fixed and/or mobile, with automated calls or call communication systems with and/or without the intervention of an operator) and/or SMS and/or MMS to propose to the User the purchase of products and/or services offered by the Partner and/or by third parties, to present offers, promotions and sales opportunities.Failure to grant consent shall not in any way comprise the possibility to register with the Website.
In case of consent, the User may at any time withdraw the same, submitting a request to the Partner as indicated in paragraph 6 below.
The User can also easily object to receiving further promotional communications by email by clicking on the appropriate link for the withdrawal of consent, which is provided in each email containing the communications. After withdrawing consent, the User shall receive an email from the Partner confirming the withdrawal of consent. If the User intends to withdraw his consent to the sending of promotional communications by telephone, however continuing to receive promotional communications via email, or vice versa, please send a request to the Data Controller in the manner indicated in paragraph 6 below.
The Partner hereby declares that, after exercising the right to withdraw consent pursuant to the sending of promotional communications via email, it is possible that, for technical and operational reasons (e.g. formation of contact lists already completed shortly before receipt by the Partner of the opposition request) the User will continue to receive some further promotional messages. Should the User continue to receive promotional messages after 24 hours have elapsed from the moment the consent was withdrawn, please report the problem to the Partner, using the contacts indicated in paragraph 6 below.
3. Other purposes of processing: newsletter
With the free and optional consent of the User, certain personal data of the User (i.e. name, surname, address, email address) may be processed by the Partner for the purpose of sending newsletters. Therefore, the User will receive a periodic newsletter from the Partner that will contain information in relation to news and promotions on the Website and / or initiatives organised by the Partner.Failure to grant consent shall not in any way comprise the possibility to register with the Website.
In case of consent, the User may at any time withdraw the same, submitting a request to the Data Controller as indicated in paragraph 6 below.
The User can also easily object to receiving further promotional material by clicking on the withdrawal of consent link, which is provided in each email containing the newsletter. After withdrawing consent, the User shall receive an email from the Partner confirming the withdrawal of consent.
4. Data processing procedures and retention times
The Data Controllers shall process the personal data of Users using manual and electronic instruments, with logics which are strictly related to the aforementioned purposes, in a way which guarantees the security and confidentiality of such data.The personal data of the Users shall be retained for the time strictly necessary to carry out the primary purposes described in paragraph 1 above, or however as necessary for the protection in civil law of the interests of both the Users and Triboo.
In the cases referred to in paragraphs 2 and 3 above, the personal data of Users shall be retained for the time strictly necessary to carry out the purposes described therein and, in any case, for no more than twenty-four (24) months[1].
5. Disclosure and dissemination of data
The personal data of the Users may be disclosed to the employees and / or collaborators of the Data Controllers in charge of managing the Website and all aspects of the delivery of Services. Such subjects, who have been duly informed by the Data Controllers under art. 29 of the Regulation, will process the User's data exclusively for the purposes indicated in this privacy notice and in compliance with the provisions of the Data Protection Law.The personal data of Users may also be disclosed to third parties who may process personal data on behalf of the Data Controllers as "External Data Processors", such as, for example, IT and logistic service providers functional to the operations of the Website and/or the Services, outsourcing or cloud computing service providers, professionals and consultants.
Users have the right to obtain a list of any data processors appointed respectively by each Data Controller, submitting a request to the relative Data Controller as indicated in paragraph 6 below.
Furthermore, the personal data of the Users may be disclosed by Triboo, to the extent where the same is necessary and essential in order to execute the contractual obligations, to third parties who are independent data controllers, such as providers of payment services and logistics services necessary for delivery of the goods sold through the Website. These autonomous Data Controllers shall process the User's data exclusively for the purpose of fulfilling the processing of the orders relating to the Services in a correct manner.
6. Rights of Data Subjects
Users may exercise their rights granted by the Applicable Regulations by contacting the Data Controllers in the following ways:- By sending a registered letter with advice of receipt to the registered office of the Data Controllers
for Triboo: Viale Sarca 336 Edificio 16, 20126 Milan
for the Partner: Sport Fashion Service S.r.l., Via Messico n. 12, 00071 Pomezia (Rome)
- By sending an email to the address below
for Triboo:triboospa@legalmail.it
for the Partner: giovanni.rossi@ciessepiumini.com
- By sending a fax to no.
for Triboo: 02/64741491
for the Partner: 06/91607125
Triboo shall proceed to comply with the requests of Users relating to the processing referred to in paragraph 1, while the Partner shall proceed to comply with the requests of Users relating to the processing referred to in paragraph 2.
In accordance with the Data Protection Law, the Data Controller hereby declares that Users are entitled to obtain information (i) on the origin of the personal data; (ii) the purpose and processing methods; (iii) the logic used in the case where the data is processed using electronic equipment; (iv) the personal data of the Data Controller and data processors; (v) the persons in charge and the subjects or categories of subjects to whom the personal data may be disclosed or who may become aware of such data.
Users are always entitled to request:
a) access, updating, rectification or, where interested therein, integration of the data;
b) erasure, anonymisation or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
Furthermore, Users have:
a) the right to withdraw consent at any time, if the processing is based on their consent;
b) (where applicable) the right to data portability (right to receive all personal data concerning them in a structured format, commonly used and readable by automatic devices), the right to request restriction of processing of personal data and the right to be forgotten);
c) the right to object:
i) partially or completely, for legitimate reasons, to the processing of personal data, despite them being relevant to the purpose of the collection;
ii) partially or completely oppose the processing of your personal data for the distribution of advertising materials or direct sales or for market research or business communication;
iii) where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to the processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.
d) if they believe that the processing that concerns them violates the Regulation, the right to lodge a complaint with a Supervisory Authority (in the Member State in which they usually reside, in the one in which they work or in the one in which the alleged violation has occurred). The Italian Supervisory Authority is the Data Protection Supervisor, with headquarters in Piazza di Monte Citorio no.121, 00186 - Rome (http:www.garanteprivacy.it/).
[1] As required by the General Provisions of the Data Protection Supervisor called the “Fidelity card' and guarantees for consumers. The Data Protection Supervisor’s regulations for the loyalty programmes dated 24 February 2005.