Faq

EYEWEAR

PURCHASE
Where can I buy Police sunglasses and frames?

Please use our online store or visit our store locator at the following link and search the closest retailer.


Where can I buy a specific model of sunglasses or frame? (both current and out of production piece)

Please use our online catalogue or contact the closest retailer to check the availability of the wished product. You may check Police store locator at the following link.


Hou much does a specific product cost?

Please contact the local customer service using the form at the following link


I would like to purchase a new case for my sunglasses

You can buy a Police branded case at this link.



PROBLEMS
What is covered by the warranty?

The warranty covers any defects in material or workmanship under normal use during the warranty period (24 months from the date of the original retail purchase by the first end-user customer).
During the warranty period De Rigo Vision spa will repair or replace (as appropriate and at its own discretion), defective products or spare parts with the same or an equivalent model, free of charge.


What does the warranty cover?
- Covers any defects in materials used to manufacture your product
- Covers any defects in workmanship under normal use
- Covers any broken components under normal use


What does the warranty not cover?
- Normal wear and tear - Damage of a product resulting from negligence or improper use
- Damage of a product resulting from unauthorized modification of the product
- Damage caused by accident or natural disaster
- Theft or loss of the product


In order to benefit of the warranty please return the defected product to the shop where you bought your Police frame/sunglass. Bring with you the receipt and the warranty certificate the retailer provided you when you bought the product.
For any purchase that took place on our online shop, please take a look at this article.


I need a spare part (temple, lens, tip, nose pad etc) how can I order it?

Spare parts can not be purchased online. Please contact the store where you purchased your sunglass and/or frame. If you bought your sunglass online, please follow the procedure at the following link.


The frame is peeling, what can I do?

Please contact the store where you purchased your sunglass and/or frame. If you bought your sunglass online, please follow the procedure at the following link.


I bought my sunglasses abroad/at duty free and I need assistance, what should I do?

Please contact us using the form at the following link.



QUESTIONS
Can I switch the lens from another sunglasses to mine one?

Please contact the store where you purchased your sunglasses and/or frame. If you bought your sunglass online we are sorry to say that we do not provide any spare lens.


Are Police sunglasses glazable?

Some models are glazable but you should speak with your optician and check the feasibility. It depends on your perscription.


I bought a pair of sunglass online and I would like to verify if it is fake, what should I do?

If you want to check if your product is original, please send us some pictures and let us know the product code which is written on the internal side temple, where you bought it and when. Please use the following link to get in contact with us.


I want to try your sunglasses, how should I do?

You can virtually try-on all Police sunglasses and frames in our website. Please check how the virtual mirror works at the following page.


I bought a pair of sunglass but I cannot find it on your website, is it real?

If you want to check if your product is original, please send us some pictures and let us know the product code which is written on the internal side temple, where you bought it and when. Please use the following link to get in contact with us.


I have a pair of sunglasses but it doesn't look good on me. Do you have any suggestions how to proceed?

We are sorry to read about your problem. If you bought your sunglass online please click on the following link to read about our return policy while if you bought your pair offline, please reffer to the retailer.



DEALER
I would like to sell your eyewear, what should I do?

Please contact us using the form at the following link.


I am a manufacturer and I would like to produce eyewear for you, who should I get in contact with?

Please contact us using the form at the following link.


WATCHES

PURCHASE
I saw a Police watch and now wonder about the price.

If the Police watch you are looking for cannot be found on Policelifestyle.com please get in touch with us via the local customer service. In order for us to identify the Police watch you are looking for please provide the product code starting with "PL...". This can be found on the case back of any Police watch. Alternatively, you can send us a high resolution picture of the watch.


I saw a Police watch online which I would like to buy. I have the product code and now wonder where I can purchase this specific Police watch.

Please see the following two options available; 1. You can search for the closest Police stockist in your area on our store locator or 2. You contact us via the local customer service.


I want to visit an authorized store in order to try on Police watches. How can I find a store near me?

Please visit our store locator on Policelifestyle.com to find an authorized Police stockist in your area


How can I be certain I am buying an authentic Police watch?

The store locator on Policelifestyle.com lists all authorized Police stockists globally. If you buy your Police watch in one of these shops you can be assured your watch is authentic. If in doubt regarding the authenticy of your watch, please get in touch with us via the customer service form.


Do Police watches come with a warranty?

Yes, Police offer a 2-year international warranty.



PROBLEMS
I need a new genuine leather strap. Where can I get it?

In order to guide you to your local Police service center please get in touch with us via the customer service form in the following location: customer service


My Police watch stopped working. What can I do?

If your watch stopped, this is likely to mean the battery is exhausted. In order to guide you to your local Police service center please get in touch with us via the customer service form in the following location: customer service. Alternatively, you can approach any watch repair shop in your area.


I bought my Police watch on an online store and it stopped working. What can I do?

If your watch stopped, this is likely to mean the battery is exhausted. In order to guide you to your local Police service center please get in touch with us via the customer service form in the following location: customer service. Alternatively, you can approach any watch repair shop in your area.


I bought my watch abroad and I need assistance, what should I do?

Police offer a 2-year international warranty. In order to guide you to your local Police service center please get in touch with us via the customer service form in the following location: customer service.


What does the 2 year international watch warranty cover?

The warranty covers the following components: the watch movement, the hands and the dial. The warranty does not cover: the battery, the case, the glass, any kind of strap or bracelet (including the buckle/clasp). The warranty will not cover you for damage caused by inappropiate treatment, carelessness, accidents, general wear and tear or water damage, unless the watch bears the wording "water resistant" on the case. Please note; water damage to leather straps is not covered by the warranty. For further information please consult the Police warranty booklet. The warranty protects you for the period of 2 years from the original date of purchase


I have a technical issue with my watch but the international warranty expired.

In order to guide you to your local Police service center please get in touch with us via the customer service form in the following location: customer service.



QUESTIONS
Where is the closest service center to my house?

In order to guide you to your local Police service center please get in touch with us via the customer service form in the following location: customer service.


How to identify if a Police stockist is authorized?

If the specific Police stockist is listed here then you can be assured this specific stockist is authorized by Police.


Why is the Police watch I saw in an authorized Police stockist not listed on your website?

Policelifestyle.com presents only a range of the latest models. Your watch may be part of special collection not listed on the website. Also, please note that some watch models present on Policelifestyle.com are not available in all countries.
As long as you buy the Police watch in an authorized Police stockist, listed here, you can be assured your watch is authentic.


I have lost the instruction manual for my Police watch. Where can a find a new one?

If your watch is listed on the product page you have the possiblity to download the instruction manual there. If your Police watch is not listed please contact us via the customer service form in the following location: customer care.



DEALER
I would like to sell Police watches in my store/website. Who do I need to contact?

Please contact us using the form at the following link.


I am a manufacturer and I would like to produce for you, who should I get in contact with?

Forward the request to De Rigo at this link


JEWELLERY

PURCHASE
I saw some Police jewellery I liked and would like to know the price.

If the Police jewellery you are looking for cannot be found on Policelifestyle.com please get in touch with us via the local customer service. In order for us to identify the Police jewellery you are looking for please provide the product code starting with "PJ...". This can be found on the back of the product. Alternatively, you can send us a high resolution picture.


I saw some Police jewellery online which I would like to buy. I have the product code and now wonder where I can purchase this specific Police jewellery.

Please see the following two options available; 1. You can search for the closest Police stockist in your area on our store locator or 2. You contact us via the local customer service


I want to visit an authorized store in order to try on Police jewellery. How can I find a store near me?

Please visit our store locator on Policelifestyle.com to find an authorized Police stockist in your area


How can I be certain I am buying authentic Police jewellery?

The store locator on Policelifestyle.com lists all authorized Police stockists globally. If you buy your Police jewellery in one of these shops you can be assured your jewellery is authentic. If in doubt regarding the authenticy of your jewellery, please get in touch with us via the customer service form in the following location: customer service.


Does Police jewellery come with a warranty?

Yes, Police offer a 1-year international warranty.



PROBLEMS
I bought my Police jewellery on an online store and now it has broken. What can I do?

In order to guide you to your local Police service center please get in touch with us via the customer service form in the following location: customer service.


I bought my Police jewellery abroad and I need assistance, what should I do?

In order to guide you to your local Police service center please get in touch with us via the customer service form in the following location: customer service.


What does the 1 year international Police jewellery warranty cover?

The Police jewellery warranty protects you against defects in materials and workmanship for the period of 1 year from the original date of purchase. The warranty only covers damages that are not caused by accident or inappropiate use, ordinary wear and tear, modifications or attempted repair by the customer.



QUESTIONS
Where is the closest service center to my house?

In order to guide you to your local Police service center please get in touch with us via the customer service form in the following location: customer service.


How to identify if a Police stockist is authorized?

If the specific Police stockist is listed here then you can be assured this specific stockist is authorized by Police.


Why is the Police jewellery I saw in an authorized Police stockist not listed on your website?

Policelifestyle.com presents only a range of the latest models. Your jewellery may be part of special collection not listed on the website. Also, please note that some jewellery models present on Policelifestyle.com are not available in all countries.
As long as you buy the Police jewellery in an authorized Police stockist, listed here, you can be assured your jewellery is authentic.



DEALER
I would like to sell Police jewellery in my store/website. Who do I need to contact?

Please contact us using the form at the following link.


I am a manufacturer and I would like to produce for you, who should I get in contact with?

Forward the request to De Rigo at this link


LEATHER GOODS

PURCHASE
I have a specific wallet/belt/backpack/bag/trolley model code and I want to know the price.

Please contact the local customer service using the form at the following link.


I have the product code and I want to know where I can buy a specific Police model.

Please contact the closest retailer to check the availability of the wished product. You may check Police store locator at the following link



PROBLEMS
I need a replacement part, where can I get it?

All our products have manufacture warranty. Please drop us a mail at repairs@torerocorp.com and we will get back to you at the earliest.


I bought the product online (Zalando/Amazon/not Police e-shop) and it broke. What can I do?

Please drop a mail at repairs@torerocorp.com attaching multi-angular images of the product along with the purchase invoice copy.


I bought my product abroad and I need assistance, what should I do?

Please mail us at repairs@torerocorp.com for any assistance. All queries are addressed within 48hrs.


What does the warranty provide?

All our products have Manufacture warranty against manufacturing defect which can be repaired (case to case basis). Please reach out to us at repairs@torerocorp.com.



QUESTIONS
Is XXX an authorized seller for Police?

Please contact the local customer service using the form at the following link.


I bought a product online and I would like to verify if it is fake, what should I do?

If you want to check if your product is original, please send us at repairs@torerocorp.com some pictures and let us know the product code, where you bought it and when.


I bought a product but I cannot find it on your website, is it original?

It may be part of special collection. If you want to check if your product is original, please send us at repairs@torerocorp.com some pictures and let us know the product code, where you bought it and when.



DEALER
I would like to sell your products, what should I do?

Please contact us at repairs@torerocorp.com.


I am a manufacturer and I would like to produce products for you, who should I get in contact with?

Please drop an email with your prices and company details at info@mavive.com and we will get back to you.


FRAGRANCES

PURCHASE
I have a specific fragrance model code and I want to know the price.

Please contact the local customer service using the form at the following link.


I have the product code and I want to know where I can buy a specific Police fragrance.

Please contact the closest retailer to check the availability of the wished product. You may check Police store locator at the following link



PROBLEMS
I bought the fragrance but there was no spray inside, what can i do?

Please send us the photos of the defect product and the batch number for a check. If you need to check our return policy you can read it here.



QUESTIONS
Is XXX an authorized seller for Police?

Please contact the local customer service using the form at the following link.


I bought a product but I cannot find it on your website, is it original?

It may be part of special collection or a deslisted product. If you want to check if your product is original, please send us some pictures and let us know the product name, reference code and batch number, where you bought it and when. Please follow the following link to get in contact with us.


Would you be able to give me your confirmation on Police perfumes - are they cruelty free and without any animal ingredients?

Animal testings of finished cosmetic products and their ingredients are prohibited by the Cosmetic Regulation CE 1223/2009.
Police and its suppliers work in compliance with this legislation.


I wondered if there were any samples of your fragrances available so I could try before I buy?

We are sorry but at the moment we do not provide any samples.



DEALER
I would like to sell your products, what should I do?

Please contact info@mavive.com


I am a manufacturer and I would like to produce products for you, who should I get in contact with?

Please contact info@mavive.com